Terms & Conditions
This website is owned and operated by Surf2smile and will be referred to as “We”, “our” and “us” in this Terms & Conditions Policy.
Surf2smile Booking Conditions
When booking surf holidays with us, you acknowledge that you have read, understood and agree to be bound by our Terms and Conditions. The booking contract is valid when booking has been received and confirmed, together with a 25% deposit down payment per person. In the case of a group booking the group organizer must have the authority to sign on behalf of everyone in the group. The group organizer will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Price and payment
The booking is a preliminary reservation until payment is received, and can be subjected to cancellation. An entitlement to participate does not arise until the money has been received. The participant subsequently receives a booking validation with all necessary details, such as, directions as well as tips on preparing for surf holidays. Once confirmation has been dispatched the down payment is non-refundable. All prices are in Euros (EUR). A down payment of 25 % of the package’s total amount is required at the time of booking. Payment can be made by credit/debit card and can be divided into two instalments. The remaining amount (75 %) has to be paid in full 30 days prior to arrival at the latest to avoid cancellation of booking and loss of deposit. The traveller has at all times access to their customer portal, payment status and available payment options. Surf2smile will send out a payment reminder for the remaining amount prior to payment due date to the customers given email.
Covid-19 cancellation policy
In case you will not be able to participate at the surf camp due to Covid-19 government related issues (f.e. border closures), we will make a refund and you will get your money back.
Cancellation of holiday by the client (not Covid-19 related)
If you are obliged to cancel your booking you should write to us immediately. The following sliding scale determines if your holiday is refundable (Cancellation in days before departure & Percentage of total refund):
- From 61 days or more prior to arrival – 75% (loss of reservation deposit, which is 25% of the total amount)
- Cancellation from 60 to 31 days prior to arrival – 50% (loss of 50% of holiday cost)
- Cancellation under 30 days prior to arrival – 0% (you will be charged 100% of the total amount)
In case you need to cancel your holiday with us and you find another candidate on your own to take your spot, all payments made to the date shall be returned or transferred.
Cancellation of holiday by Surf2smile
We reserve the right to cancel your holiday in any circumstance. Nevertheless, in no case will we cancel your holiday less than 30 days before the scheduled departure except for reasons of ‘Force Majeure’ which include war, political unrest, strikes, epidemics, natural and technical disaster, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions. No compensation will be paid where the change or cancellation is due to Force Majeure.
Early holiday termination
While staying with Surf2smile, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour threaten the condition of the accommodation, vehicles or seriously impair the enjoyment of other guests, we reserve the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
We advise bookings should not be made without adequate personal insurance. It is the responsibility of the client to have adequate travel and accident insurance to cover the following: all medical expenses, including treatment, transport, and evacuation; repatriation expenses; loss or delay of luggage; and cancellation or curtailment of a product or service. The clients insurance should not exclude any planned adventure activities from the time of booking and for the full duration of their stay. Consequently, clients are fully responsible for arranging their own travel insurance that covers surfing, non-motorised extreme sports and they should not book without it. All personal belongings are the client’s sole responsibility. It is also the sole responsibility of the person booking to inform and make sure all members of their party have read, understood, and agree to these terms.
Insurance for cancellation
The insurance for cancellation secures full refund of the purchased package from Surf2smile reduced for cancellation fee and does not apply to costs such as airline costs, lost vacation days from work, etc. The cancellation with the use of insurance for cancellation must occur in writing to firstname.lastname@example.org at least 1 day prior to arrival. Cancellations on or after the arrival date are not considered valid. The insurance for cancellation is personal and can only be used for the traveller who bought the cancellation insurance. For bookings with multiple travellers, each traveller must purchase their own insurance under their name. Insurance for cancellation is non-transferable.
Surf2smile services and products can contain an element of risk. By accepting our service or product under these provided booking conditions, clients are aware of the inherent risks and potential dangers of their chosen travel. We are not liable for any incidents that may arise and are outside our control. Clients should be aware of regulations and laws in the countries they travel to. We accept no liability for personal injury, death, or damages by the client if the reason for the claimed damages were either the client’s fault or a result of circumstances beyond our control. We accept no liability for additional costs to the client that may occur through delay, accident or disruption of the service or product beyond our control. The client agrees to pay for any damages caused by the client to our facilities or equipment, our employees, and any third parties that provide services for us. The client is obligated to pay the expenses, by whatever means possible, before departure of the site.
Surf and weather conditions
Under no circumstances can Surf2smile be held responsible for unsatisfactory surf conditions, including weather, adverse climate conditions, or other natural conditions out of our control. We provide details of surf and weather conditions upon request but it is your responsibility to ensure that all conditions are researched by you and that you are happy with the selected trip.
Lost and stolen property
We will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. We will strive to ensure the security of clients’ personal possessions. However, we cannot guarantee it. Again, it is the responsibility of the client to be in possession of, and be responsible for money, valid passports, visa permits, vaccinations and preventative medicines, and any other necessary travel documents.
We provide transportation services to certain destinations for your convenience. The use of these vehicles is taken entirely at your own risk. We take no responsibility for death or personal injury caused through the use of this service.
If you have booked a transfer from Lisbon airport to the Surf2smile surfcamp, we will provide a driver who will be waiting for you at the airport. Clients are required to show their booking confirmation to the driver. We reserve the right to reject the transfer in case of client’s drunkenness, intoxication or aggressive behaviour. In case of rejected transfer we hold the right to charge 100% of the transfer fees. If you intend to bring surfboards or baggage of more than 30 kilograms per person, you are obliged to inform us at the time of booking. If you fail to report the oversize/overweight baggage, we reserve the right to either reject the transfer or charge EUR 20 extra for baggage. If you booked airport transfer and wish to cancel, it must be done at least 24 hours before arrival. If not, we reserve the right to charge for the transfer. In case of airplane delay, you are obliged to inform us about your scheduled flight and your expected time of arrival. In case of delay caused by traffic, weather or other factors, we will not be held responsible. However, we will try to inform the client as soon as possible about our expected time of arrival to the airport.
Activities & Tours
We organise a variety of optional activities and tours. Activities, tours and their prices can be subject to change, without prior notice. Clients partake in activities and tours on a voluntary basis and always at their own risk. We are not liable for damages caused whilst on, or participating in, activities and tours.
Surf trips, Surf lessons & organised events
Depending on weather and wave conditions, surf trips, lessons and organised events sometimes cannot take place. We will try to organise other trips, activities and events to replace cancelled surf trips, lessons and events. The cancellation of surf trips, lessons and organised events due to circumstances beyond our control cannot result in complaints. All surf trips, other sports adventures and field trips are provided along with experienced surfers and professionals, but clients participate in all activities at their own risk.
Photography and Video
Most of our services include video analysis and photo sessions. By agreeing to these terms and conditions, Surf2smile reserves the right to use video and photo material for any advertising activity without obtaining further consent. We also reserve the right to use any comments clients make, questionnaires or complimentary letters with respect to our services and products in promotional literature without obtaining further consent.
We cannot be held responsible for any delays or other problems, which may arise with your flights.
Changing your booking
We will make every effort to arrange any changes you request after the booking has been confirmed. However, any changes to dates or courses are subject to availability of accommodation and course places.
Special requirements and conditions
If the client has extraordinary requirements or special medical conditions, such as allergies, physical or mental inability, etc., then please let us know before the start of your surf holiday. We cannot be held responsible for any injury, death, accident or any other form of irregularity which may occur as a result of client’s special requirement or condition.
BOOK YOUR SURF HOLIDAYS
If you are looking for a fulfilling experience, new friendships and most of all, memorable surf holidays, then join us for an unforgettable adventure!